Viasox FAQ

WHY HAS MY PACKAGE NOT ARRIVED YET?

All Viasox orders take 1-3 business days to process and will reach you in 4-8 business days thereafter. Your projected ETA can be found within your confirmation email received upon ordering. Please always review your confirmation email and the projected time-frame listed above before emailing with a lost package inquiry!

If your order is late – please note that the ETA projected in your confirmation email does not include weekends and holidays. Because of this, you may be asked to wait up to four additional business days for us to begin an investigation.
 

WHEN WILL I RECEIVE MY PACKAGE?

All orders take 1-3 business days to process after your order is placed. Thereafter, packages will take 4-8 business days to reach you. Your confirmation email received upon ordering will enclose your package’s ETA. Please note, the ETA is an estimate and does not account for weekends or holidays. There are no shipment notification emails sent.

 

WHAT PAYMENT-TYPES DO YOU ACCEPT?

We currently accept Visa, MasterCard, American Express, Debit Visa and Paypal. 

To set up with Paypal, please email us at support@viasox.com
 

I WANT TO CANCEL MY ORDER

All orders must be cancelled prior to your order being shipped out, otherwise we cannot cancel your order.

 

HOW DO I CARE FOR MY VIASOX?

Visit how to take care of individual products HERE
 

DOES VIASOX DO RETURNS?

On select products visit our LIST HERE
 

WHAT IS YOUR REPLACEMENT POLICY?

We are so confident in our products that we offer a one time 60 day replacement policy if you are not satisfied with our products. If you have any issues with your Viasox product such as holes or damages to the product, send us a picture and we will replace it for you or honour a full refund from the receipt date. (Available only once per customer/order).
 

WHAT IF I RECEIVED THE WRONG SIZE/PACKAGE THAN WHAT I ORDERED, WHAT DO I DO?

If you have received something other than what you were expecting, please email us within five days of receiving your package. You may be asked to provide a photo of the product you received for verification. All concerns revolving damages or otherwise, must be brought to us within our replacement period.